Async-First Communication

GitLab's asynchronous-first communication model prioritizes documentation and decentralized decision-making to enable efficient collaboration across global teams, using structured processes to minimize unnecessary meetings.

Origins

Developed by GitLab to support its fully remote workforce and minimize synchronous communication.

Inspired by the need to accommodate different time zones and work preferences.

Adopted by remote-first companies to improve productivity and employee satisfaction.

Implementation Details

Key Principles

Async-first communication involves prioritizing written communication over real-time meetings. This approach allows team members to respond at their convenience, reducing the need for immediate responses and enabling deeper focus.

Tools and Practices

Use project management tools (e.g., GitLab, Trello) to track tasks and updates.
Document decisions and discussions in shared platforms (e.g., Confluence, Notion).
Encourage the use of recorded video messages for complex topics.

Benefits

Reduces the need for constant availability, supporting work-life balance.
Enhances productivity by minimizing interruptions and context switching.
Facilitates better documentation and knowledge sharing across teams.

Implementation Steps

1

Adopt project management and documentation tools
2

Encourage written communication over meetings
3

Set clear guidelines for response times
4

Use video messages for complex topics
5

Regularly review and adjust communication practices

Available Tools

GitLab Trello Confluence Notion Loom

Usage

Usage data is only available to HyperFormation members

Benefits & Considerations

Benefits

enhanced flexibility
reduced interruptions
better work-life balance

Considerations

requires discipline in documentation
may lead to slower decision-making
needs clear guidelines for effective use