Issues Addressed
When to Use
Employee Net Promoter Score
eNPS measures employee loyalty and satisfaction by asking how likely they are to recommend their workplace to others, providing insights into engagement and retention.
Origins
Implementation Details
Understanding eNPS
The Employee Net Promoter Score (eNPS) is calculated by asking employees a single question: 'On a scale from 0 to 10, how likely are you to recommend this company as a place to work?' Employees are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). The eNPS is the percentage of Promoters minus the percentage of Detractors.
Best Practices
- Conduct eNPS surveys regularly (e.g., quarterly or bi-annually).
- Ensure anonymity to encourage honest feedback.
- Use results to identify areas for improvement and track changes over time.
- Communicate findings and action plans to employees to demonstrate commitment to improvement.
Implementation Steps
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1
Design and distribute the eNPS survey to employees.
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2
Collect and categorize responses into Promoters, Passives, and Detractors.
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3
Calculate the eNPS score by subtracting the percentage of Detractors from Promoters.
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4
Analyze results to identify trends and areas for improvement.
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5
Develop and implement action plans based on feedback.
Available Tools
Usage
Usage data is only available to HyperFormation members
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Benefits
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insights into employee satisfaction
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improved retention strategies
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enhanced workplace culture
Considerations
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requires regular follow-up
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may need cultural adjustments
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ensure anonymity for honest feedback