Issues Addressed

Low Employee Engagement High Turnover Rates Poor Workplace Culture

When to Use

Assessing Employee Satisfaction Improving Retention Strategies Enhancing Workplace Culture

Employee Net Promoter Score

eNPS measures employee loyalty and satisfaction by asking how likely they are to recommend their workplace to others, providing insights into engagement and retention.

Origins

Derived from the Net Promoter Score (NPS) used in customer satisfaction.
Adopted by HR departments to gauge employee sentiment and loyalty.
Implemented by companies seeking to improve internal culture and reduce turnover.

Implementation Details

Understanding eNPS

The Employee Net Promoter Score (eNPS) is calculated by asking employees a single question: 'On a scale from 0 to 10, how likely are you to recommend this company as a place to work?' Employees are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). The eNPS is the percentage of Promoters minus the percentage of Detractors.

Best Practices

  • Conduct eNPS surveys regularly (e.g., quarterly or bi-annually).
  • Ensure anonymity to encourage honest feedback.
  • Use results to identify areas for improvement and track changes over time.
  • Communicate findings and action plans to employees to demonstrate commitment to improvement.

Implementation Steps

  1. 1

    Design and distribute the eNPS survey to employees.

  2. 2

    Collect and categorize responses into Promoters, Passives, and Detractors.

  3. 3

    Calculate the eNPS score by subtracting the percentage of Detractors from Promoters.

  4. 4

    Analyze results to identify trends and areas for improvement.

  5. 5

    Develop and implement action plans based on feedback.

Usage

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Benefits & Considerations

Benefits
  • insights into employee satisfaction
  • improved retention strategies
  • enhanced workplace culture
Considerations
  • requires regular follow-up
  • may need cultural adjustments
  • ensure anonymity for honest feedback